Privacy Policy
Last updated: April 2026
1. Information We Collect
When you use our visa application service, we collect the following personal information:
- Full name, date of birth, and nationality
- Email address and phone number
- Passport number, country of issue, and expiry date
- Travel details (arrival date, purpose of visit, accommodation)
- Payment information (processed securely through Stripe)
2. How We Use Your Information
Your personal information is used exclusively for:
- Processing your eVisitor visa application
- Communicating with you about your application status
- Processing payments and refunds
- Providing customer support
- Complying with legal obligations
3. Data Security
We take the security of your data seriously. All data transmitted through our website is encrypted using 256-bit SSL/TLS encryption. Payment information is processed securely through Stripe and is never stored on our servers.
4. Data Sharing
We do not sell, trade, or share your personal information with third parties except:
- With payment processors (Stripe) to complete your transaction
- When required by law or legal process
- To process your visa application with relevant immigration authorities
5. Data Retention
We retain your personal data for the duration necessary to fulfill the purposes outlined in this policy, typically for a period of 12 months after your visa application is processed. After this period, your data is securely deleted from our systems.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
7. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. By using our website, you consent to the use of essential cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
For questions about this privacy policy or to exercise your data rights, please contact us at privacy@evisaaustralia.com.